Refund policy

 

Returns & Refunds

We take great care to ensure that every product arrives in impeccable condition.
If you receive an item that contains a manufacturing defect or does not correspond to its description, we will gladly offer a replacement or, if unavailable, a full refund.

Please note:
As most of our creations are handcrafted and frequently tailored to individual requests, we are unable to accept returns or exchanges for reasons such as “I changed my mind” or “It doesn’t fit”, unless the product is faulty.

Refunds/Return due to Engraving

Customers place orders with personalization on cases, which are not returnable and refundable because after the name is engraved on the cases, they are no longer useable and sellable.

Engraved goods are not eligible for refunds, return, and replacement with any conditions. 

We sell handcrafted leather goods and 5-10% variation of leather color, fitting issues, different buckles than advertised on the listing, the difference in thread color, and some leather uneven cuts can be there in our products. We always try to reduce that %, but due to human imperfections that might occur. We do not count those issues as manufacturing defects and we do not offer free returns for such issues. 

We remain at your disposal for any questions or concerns — please don’t hesitate to contact us.